Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Warranty

All products are covered by a generic 15 day Replacement warranty (please refer Returns and Replacement policy for details) . This warranty broadly covers delivery of any defective or wrong product. We consider the product(s) as "accepted by customer" if no claims are received during this 15 day tenure after delivery.

For many RoadGods branded products there is a Product Warranty (if any), which will be provided for the performance (as per T&C) of the product and will be clearly specified in the product description page with all that it covers. If the customer needs any clarification regarding the warranty, he/she should contact our customer care regarding the same, before the product is delivered and accepted by the customer.

Please be advised that we would NOT be able to accept complaints, which are not covered under warranty. 

For non-RoadGods branded products, which are covered by Manufacturer’s warranty (this will be clearly specified on the product page) , the after-sales complaints for such products should be addressed directly to the Manufacturer. RoadGods will NOT be able to address complaints for such products with Manufacturer Warranty applicable. If you need help in contacting the Manufacturer, please let us know, we will certainly assist you.

Ordering

Ordering at RoadGods.com is easy. Just select the items you want to shop by clicking "Buy this now", create a RoadGods account, enter your shipping address and payment information and you are home. If you need any assistance give us a call or ping us in the chat . We would also love to take your order over phone.

Once your Order is successfully placed,you will receive a confirmation over email from RoadGods . This mail will have all the details related to your order. Order details can also be viewed at My Account -> My Orders if you have placed the order on your own online.

Payment, Pricing & Promotions

We accept payments via Visa, MasterCard or Netbanking. We also accept payment via "Cash on Delivery" at the time of the delivery of the product. However this mode of payment has a convenience charge associated with it.All credit card, Debit Card and net banking transactions are processed over a secure encrypted connection. So no worries here!

To give you the best deals around, we occasionally issue promo coupons. It is a simple code which can be applied to get discounts. Different promo coupons are applicable on different minimum order value. In order to know the minimum order value please check the email or coupon card you received.

Viewing Orders & Order Status

Your order status is updated to you via emails at every step. Once your order is placed you would receive an email with your order details on your registered email id. We don’t verify the email id you provide for registration, so please make sure that you provide a valid email-id. If you’ve already made a mistake by providing an invalid email id, please get in touch with our customer care, we’ll sort that for you.

Again after your order is dispatched we send you an email with your tracking details. Please check your spam for the status of your order, if you don't see any updates. In case of any unforeseen event which delays your order you would receive a special update from our end.

Updating Account Information

To change your account information, click on “my account” next to the Welcome tab at the top of the page. Once you enter your login information you will be brought to your account page, which has a sidebar menu to the left of the screen under the heading “MY ACCOUNT”.

To change the way your name appears or your email address, click on the tab in the sidebar menu that says “Account Information”.

To change your billing or shipping address click on the tab in the sidebar menu that says “Address Book”. This will bring you to your address page, where you will have the options to click on “Edit Address”, “Delete Address”, or “Add Address”.